Our services
At Forge & Foundry Solutions, we are committed to providing exceptional after-sales service to ensure the satisfaction and peace of mind of our customers. Our dedicated team is at your disposal to offer comprehensive and personalized support tailored to your specific needs.
Discover our additional services that make the difference :
Personalized support
We understand that every customer has unique needs. That’s why we offer personalized support for every project. Our team will assist you at every stage, from the initial purchase to installation and beyond, ensuring that your protection chains operate at their best.
Chain warranty
All of our protection chains are manufactured in Germany, but only the thermal chains specifically designed for slag processing come with a manufacturer’s warranty. We take pride in the quality and durability of these specialized products, and this warranty ensures reliable performance and maximum protection for your equipment in extreme conditions.
7-Day Technical Support
Our technical support team is available 7 days a week to answer all your questions and quickly resolve any issues you may encounter. Whether you need assistance with installation, maintenance advice, or solutions to specific problems, we are here to help.
Organization of 3 to 4 inspections Per Year
To extend the lifespan of your protection chains and ensure their ongoing efficiency, we schedule regular inspections. Our qualified technicians will perform the necessary checks and adjustments to keep your equipment in optimal working condition (retightening, chain shortening, etc.).
Chain delivery
We offer on-site delivery or delivery to any other address of your choice, depending on your specific requirements. With every purchase of new chains, installation is included and scheduled upon receipt of your order, ensuring a quick and efficient setup. Additionally, we provide extra spare parts to ensure the longevity and performance of your chains, giving you complete peace of mind.
Control visits
Our periodic inspection visits are designed to assess the condition of your protection chains and identify any potential wear or damage before they become problematic. This proactive approach helps prevent breakdowns and maintains a high level of performance and safety.